Arran Smith | See Differently.
Last updated: 01 September 2026
1. About us
These Terms and Conditions apply to websites, products and services operated by Arran Smith, including the See differently. projects and associated brands.
They cover:
- arransmith.co.uk
- seedifferently.io
- studyingwithdyslexiablog.co.uk
- dyslexia.tech
- dyslexidev.co.uk
These Terms and Conditions govern your use of our websites and any products or services you purchase or commission from us.
References to “we”, “us” and “our” mean Arran Smith, unless a separate written agreement identifies another legal service provider.
References to “you”, “your” or “client” mean the individual or organisation using our websites or purchasing our services.
Business correspondence address: 29 Lawfrod Raod Leicester LE2 9AD
2. Acceptance of our terms
By accessing our websites, purchasing a product, booking a service or entering into an agreement with us, you agree to the applicable Terms and Conditions.
Where a separate proposal, quotation, consultancy agreement or statement of work has been agreed, that document forms part of the contract.
If there is a conflict between these general Terms and Conditions and an individually agreed written service agreement, the specific service agreement will take precedence for the relevant matter.
Nothing in these terms affects your statutory rights as a consumer.
3. Our products and services
We provide a range of products and professional services, which may include:
- Consultancy and strategic support.
- Coaching and mentoring.
- Training, workshops and presentations.
- Digital products, guides and educational resources.
- Memberships and subscription services.
- Online events, webinars and other learning opportunities.
The description, price, duration and scope of each product or service will be provided before purchase or agreed separately in writing.
We reserve the right to update, develop or discontinue products and services, subject to any existing contractual commitments and applicable consumer rights.
4. Orders, bookings and agreements
An order or booking is confirmed when we accept it and provide confirmation.
For consultancy and commissioned work, a contract will normally be formed when a written proposal, quotation or statement of work has been accepted.
We may require payment before confirming a booking, providing access to a product or commencing work.
You are responsible for ensuring that the information supplied during the booking or purchasing process is accurate.
We will provide any legally required pre-contract information and confirmation of consumer purchases.
5. Prices and payment terms
Unless otherwise agreed, most of our products and services must be paid for in advance.
Payment may be made by debit or credit card, Direct Debit or another approved payment method.
Where payment is made by invoice or an agreed direct payment arrangement, the following terms apply:
All invoices and agreed direct payments must be paid in full within 14 calendar days of the invoice date, unless a shorter payment period has been agreed in writing.
Payment may be required immediately or before work commences where stated in the quotation, booking or service agreement.
For longer-term consultancy projects, payment may be divided into agreed stages, instalments or recurring payments.
These arrangements must be agreed in writing before the service begins.
Where a Direct Debit arrangement is agreed, we will provide information about the amount, frequency and collection arrangements.
Cancelling a payment mandate does not automatically cancel an existing contract or remove an outstanding payment obligation.
Prices will clearly state whether VAT applies. Where VAT is chargeable, it will be included or added as required by law and the applicable customer pricing arrangements.
6. Late payments
Where payment is not received by the agreed due date, we may suspend further work, access or delivery until outstanding amounts have been paid.
We will provide reasonable notice where appropriate, taking account of the service and applicable consumer rights.
For business-to-business transactions, we reserve the right to charge statutory interest and applicable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
Statutory interest is currently calculated at 8 percentage points above the applicable Bank of England reference rate.
Any reasonable costs of recovering outstanding business debts may also be claimed where permitted by law.
These commercial late-payment provisions do not override consumer protections.
7. Consultancy and professional services
This section applies where we are engaged to provide consultancy, strategic support, advisory services, project work or other professional services.
It applies to both short-term and long-term consultancy arrangements.
7.1 Scope of work
Before commencing consultancy work, we will agree the relevant scope of services.
This may be recorded in a proposal, quotation, consultancy agreement, statement of work or other written confirmation.
The agreement should identify the services being provided, expected deliverables, fees, timescales and responsibilities of the parties.
Where relevant, it should also identify project milestones, review arrangements and any agreed limitations.
Work outside the agreed scope is not automatically included in the original fee.
7.2 Our responsibilities
We will provide consultancy and professional services with reasonable care and skill.
We will use appropriate professional knowledge, experience and judgement in carrying out the agreed work.
We will communicate material issues affecting the delivery of the project within a reasonable timeframe.
We may use appropriate tools, technology, research and third-party resources to support service delivery.
7.3 Client responsibilities
The client is responsible for providing accurate information, relevant documentation, appropriate access and timely decisions necessary for the work.
The client remains responsible for its own business operations, management decisions, regulatory obligations and implementation of recommendations.
Where the project depends on information, access, approvals or actions from the client, delays may affect the agreed delivery timetable.
We will not be responsible for delays directly resulting from the client’s failure to meet agreed responsibilities, except to the extent that we have contributed to the delay.
7.4 Independent consultancy
Unless expressly agreed otherwise, consultancy services are provided as an independent contractor.
A consultancy engagement does not, by itself, create an employment relationship, partnership, joint venture or authority to act on behalf of the client.
We will not enter into agreements, incur liabilities or make commitments on behalf of a client unless expressly authorised in writing.
7.5 Short-term consultancy
Short-term consultancy may include individual projects, strategic reviews, advisory work, workshops or specific deliverables.
The scope, fee, timetable and completion requirements will be agreed before work begins.
Where the client requests additional work, the change-order process in Section 8 will apply.
7.6 Long-term consultancy
Longer-term consultancy may involve ongoing strategic support, project management, advisory responsibilities or an agreed retainer.
The agreement will specify the duration, scope, payment arrangements and relevant review points.
Unless otherwise agreed, ongoing consultancy arrangements may be terminated by either party by providing 30 days’ written notice after any agreed minimum contractual term.
Fees for completed work, work undertaken during the notice period and properly committed costs remain payable.
Any unused advance payments will be dealt with according to the agreed contract and applicable law.
7.7 Recommendations and outcomes
Consultancy involves professional advice, assessment and recommendations based on the information available at the time.
We cannot guarantee a particular commercial, financial, operational or organisational outcome unless that outcome has been expressly guaranteed in writing.
The client is responsible for deciding whether and how to implement recommendations.
This does not remove our responsibility to provide the agreed services with reasonable care and skill.
8. Changes to agreed work and change orders
Where a client wishes to amend the scope of an agreed consultancy project, the request must follow a written change-order process.
This applies to changes involving deliverables, responsibilities, project requirements, deadlines, resources or additional work.
The process is as follows:
1. Change request: The client submits a written request outlining the proposed change.
2. Review: We assess the requested change and identify any implications for the agreed work.
3. Revised proposal: Where necessary, we provide written confirmation of any changes to scope, fees, delivery dates or other contractual requirements.
4. Approval: Both parties must approve the change in writing before the revised work begins.
Approval by email is acceptable where the agreement clearly identifies the change and confirms acceptance.
No additional work is included in the original agreement merely because it has been discussed verbally.
Where a requested change affects the project timetable, the delivery schedule may be revised by agreement.
We are not obliged to undertake additional or materially different work until the associated change order has been approved.
The original agreement remains in force unless and until the change is agreed.
9. Coaching and individual support
Coaching and support services are designed to help individuals develop understanding, explore challenges, identify opportunities and consider practical next steps.
Coaching is a collaborative process and outcomes depend on individual circumstances, participation and other factors.
We do not guarantee a particular personal, professional, employment or financial outcome.
Unless expressly stated otherwise, coaching does not constitute medical treatment, clinical diagnosis, psychological therapy or regulated financial or legal advice.
Where appropriate, individuals should seek advice from a suitably qualified professional.
Appointments, programme duration, fees and any additional services will be explained before booking.
10. Digital products and resources
Digital products may include guides, templates, downloadable resources, recordings, educational materials and other online content.
Unless otherwise stated, purchasing a digital product grants you a personal, non-exclusive, non-transferable licence to access and use it for its intended purpose.
You may not reproduce, resell, redistribute or commercially exploit our digital products without prior written permission.
Where a business or organisational licence is purchased, the permitted usage will be stated in the relevant agreement.
We may update digital products to improve their content or functionality, subject to any existing contractual commitments.
11. Memberships and subscriptions
Where a product or service is provided through a recurring membership or subscription, the relevant price, billing frequency, minimum term and cancellation arrangements will be displayed before purchase.
Payments will be collected according to the agreed payment schedule.
You may cancel a subscription using the cancellation method provided for that service or by contacting us.
Cancellation will take effect in accordance with the agreed billing arrangements and any applicable statutory rights.
We will not introduce a material price increase into an existing consumer subscription without providing the required information and any applicable cancellation rights.
12. Consumer cancellation and refunds
Where you purchase a qualifying product or service online as a consumer, you will normally have a statutory 14-day cancellation period.
For services, this normally begins on the day the contract is entered into.
If you expressly request that a service begins during the cancellation period and subsequently cancel, you may be required to pay a proportionate amount for the service already provided, where permitted by law.
Where a service has been fully performed during the cancellation period following the required request and acknowledgement, the statutory cancellation right may be lost.
For digital content supplied immediately, we will obtain the necessary express consent and acknowledgement of the loss of the cancellation right before access or delivery begins, where required by law.
Additional cancellation arrangements for individual appointments, events or programmes will be made clear before booking.
Where we cancel a service that has not been provided, we will offer an appropriate alternative or refund in accordance with the applicable contract and law.
Nothing in this section removes your statutory rights where a product or service is faulty, not as described or not supplied with reasonable care and skill.
13. Cancellation and termination of business consultancy
For business consultancy agreements, the cancellation and termination arrangements will be set out in the relevant proposal or service agreement.
Where no separate arrangements have been agreed, either party may terminate an ongoing consultancy arrangement by giving 30 days’ written notice, subject to any agreed minimum term.
For fixed-price projects, cancellation will be addressed according to the work completed, agreed commitments and reasonably incurred costs.
Where work ends before completion, the client will remain responsible for fees properly due for work undertaken and reasonable non-recoverable commitments arising from the agreement.
Any advance payment exceeding the amount properly due will be refunded.
Either party may terminate an agreement where the other commits a material breach and fails to remedy it within 14 days of receiving written notice, where that breach is capable of remedy.
Immediate termination may be appropriate where continuation would be unlawful or where a sufficiently serious breach cannot reasonably be remedied.
Termination does not affect rights or obligations that have already arisen.
14. Intellectual property and ownership
Unless otherwise agreed in writing, the intellectual property in our existing frameworks, methodologies, training materials, resources, templates, processes and other original content remains our property.
This includes intellectual property developed before a consultancy engagement and materials not expressly commissioned for transfer of ownership.
Where consultancy produces a bespoke deliverable, the client will receive the usage rights specified in the relevant agreement.
Unless otherwise agreed, once all relevant fees have been paid, the client receives a perpetual, non-exclusive licence to use the final deliverables for the agreed business or organisational purpose.
Any transfer of intellectual property ownership must be expressly agreed in writing.
The client retains ownership of its existing materials, confidential information and intellectual property supplied to us.
We will not publish confidential client information or use the client’s name, logo or project details for promotional purposes without appropriate permission.
15. Confidentiality and data protection
Both parties agree to treat confidential business, commercial and personal information appropriately.
Confidential information will not be disclosed to unauthorised third parties unless required by law or permitted by the relevant agreement.
We process personal information in accordance with our Privacy and Cookies Policy and applicable data protection legislation.
Where consultancy requires us to process personal information on behalf of a client, an appropriate data processing agreement will be put in place where legally required.
Confidentiality obligations will continue after an engagement ends, for as long as the relevant information remains confidential or applicable law requires.
16. Limitation of liability
We accept responsibility for providing our products and services in accordance with our contractual obligations and applicable law.
Nothing in these Terms and Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or restricted.
Nothing in these terms limits a consumer’s statutory rights.
16.1 Business consultancy and professional services
For business-to-business consultancy engagements, and subject to applicable law and the requirement of reasonableness, our total aggregate contractual liability arising from an individual engagement will not exceed:
The total fees paid or payable under the relevant project agreement, or, for an ongoing consultancy arrangement, the fees paid or payable during the 12 months immediately preceding the event giving rise to the claim.
A different liability cap may be expressly agreed in the relevant consultancy agreement.
So far as legally permitted, we will not be liable to a business client for indirect or consequential losses, loss of anticipated profits, loss of business opportunities, loss of anticipated savings or loss of goodwill.
These exclusions do not apply to liabilities that cannot legally be excluded, and nothing in this section limits either party’s statutory data protection obligations or the rights of individuals under data protection law.
The client remains responsible for its own decisions, business operations and implementation of recommendations.
We are not responsible for losses caused solely by inaccurate information supplied by the client, unauthorised changes made by others or circumstances outside the agreed scope of work.
These provisions are subject to the Unfair Contract Terms Act 1977 and other applicable law.
16.2 Individual consumers
Where services are purchased by an individual consumer, we are responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill, subject to applicable law.
We are not responsible for losses that are not reasonably foreseeable or for losses arising from use of a consumer product or service for an undisclosed business purpose, to the extent permitted by law.
Nothing in these terms restricts any statutory right or remedy available to a consumer under the Consumer Rights Act 2015 or other applicable legislation.
17. Website use and content
Our websites and resources are provided for information, education and general use.
You agree not to misuse our websites, interfere with their security, attempt unauthorised access or use website content unlawfully.
Although we aim to keep information accurate and up to date, general articles and resources may not reflect every individual circumstance.
Unless expressly stated, website information does not constitute personalised medical, legal or financial advice.
We may update website content and functionality where reasonably necessary.
18. Events outside our control
Neither party will be responsible for delays caused by events outside its reasonable control, provided reasonable steps are taken to minimise the disruption.
Such events may include major service outages, natural disasters, serious illness, emergencies or other circumstances that materially prevent performance.
Where an event materially affects service delivery, we will communicate with the client and seek a reasonable alternative.
Any rights to cancel or receive a refund will remain subject to the relevant agreement and applicable law.
19. Complaints and disputes
If you have a concern about a product, service, payment or consultancy agreement, please contact us so that we can investigate.
We will seek to resolve complaints fairly and within a reasonable timeframe.
Where a dispute relates to consultancy, both parties should initially attempt to resolve the matter through written communication and reasonable discussion.
Nothing in this section prevents either party from exercising its legal rights.
For questions about personal information, please contact:
data@seedifferently.io
20. Changes to these terms
We may update these Terms and Conditions to reflect changes in our services, business operations or legal requirements.
The latest version will be published on our websites.
Changes will not automatically alter an existing fixed-term contract or agreed consultancy arrangement.
Material changes to an existing agreement must be made in accordance with the relevant contract and applicable law.
21. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Where a business dispute cannot be resolved by agreement, the courts of England and Wales will have jurisdiction, unless otherwise agreed or required by law.
Consumers retain any mandatory legal protections and rights to bring proceedings in the courts of their home jurisdiction where applicable.
22. Contact
For general enquiries, bookings, purchases or questions about these Terms and Conditions, please use the contact form on the relevant website.
For privacy and data protection enquiries:
data@seedifferently.io